chargeback

Not defending our chargeback-rate, just that we know why as we phone up each user after a chargeback to get an understanding.

It was $19 and by a long-term customer who didn't do a chargeback for any other month.

It could help identify some hidden problem and as a bonus make them cancel that chargeback.

As long as I get my money back when I do a chargeback, then they did their job.

Unfortunately the chargeback rate is measured as % of transactions and not volume.

Do you dispute the chargeback, providing the necessary evidence to the processor?

I think it looked like an accounting department had made the chargeback, which implied an accident.

And often they'll remember this when I remind them and still not cancel the chargeback.

That literally means a single chargeback within several years in the example given, and given the randomness of the chargeback process at the best of times, that could easily result from an accident and not be corrected because the customer's bank doesn't handle it well.

Where do you think the refund for a chargeback comes from?

Why not ask your customer why they did the chargeback?

Apparently there was more chargeback risk than you are suggesting.

PS: Our "high" 1-2% chargeback spiked sometimes as customers that had made 10+ transactions during a year could start a chargeback for all transactions.

> completely reliable >paypal So accepting risk of a chargeback counts as "completely reliable" to you.

I don't doubt 1% is a common standard but the parent was making the assertion that "all the businesses that currently exist and accept credit cards are doing so without more than 1-2% chargeback rates".

"Amount over $2400-$2500 mark suddenly experiences a surge and it is almost 3.0% to 3.5%" I have personally had times where my chargeback rate has been above 2%.